Modern Slavery and Human Trafficking Policy

This Modern Slavery and Human Trafficking Statement is a response to Section 54(1), Part 6 of the Modern Slavery Act 2015 and relates to the commercial actions and activities of The West Country Farm Shop. It sets out the steps that TWCFS has taken to identify, mitigate and prevent slavery or slavery-like practices, forced labour and human trafficking from taking place in any part of our business or our supply chains.

TWCFS is committed to ensuring equality in the workplace and to preventing slavery and human trafficking violations in its operations, supply chain and products. Being a responsible business is not only the right thing to do ethically, it is also good for the long-term sustainability of our business.  We have a zero-tolerance approach towards slavery and require our supply chain to comply with our values. We believe in the following overriding principles:

• Employment is freely chosen

• There must be no forced, bonded or involuntary labour

• Employees must not be required to lodge monies or identity papers in order to work

• Working conditions are safe and hygienic

• Child labour shall not be used

• National Minimum Wage & Living wages are paid

• Working hours are not excessive

• No discrimination is practiced

Business Operations

TWCFS is based in London.We are a family-owned business. We work with a number of key direct suppliers, who provide us with goods and services such as meat, poultry, dairy produce, eggs and marmalade.

Due diligence, risk & compliance.

We take all allegations of slavery and human trafficking seriously. As part of our efforts to monitor and reduce the risk of slavery and human trafficking occurring in our supply chains, we make a point of knowing our suppliers well and visiting their farms and points of manufacture. This enables us to monitor, identify and act on  potential risks in our supply chains, thus reducing the risk of slavery and human trafficking occurring. Were there to be evidence of a failure to comply with our expectations, we will seek to terminate our relationship with that supplier without delay.

TWCFS has evaluated the nature and extent of its exposure to the risk of slavery and human trafficking occurring. We do not consider that we operate in a high-risk environment because the majority of our supply chain is based in the UK and in low-risk industries.

Privacy Policy

This privacy policy sets out how The West Country Farm Shop uses and protects any information that you give us when you do business with us. TWCFS is committed to protecting your privacy. Should we ask you to provide your contact information, it will only be used in accordance with this privacy statement.

 This policy is effective from 1st November 2024.

Information we Collect:

• Personal information such as your name, email address and other contact details. 

• Information about your interactions with our website, including IP addresses, browser types, pages visited and other usage data through cookies and similar technologies.

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How we use this information:

• To Provide Services: We use your information to process transactions, manage your account, and provide customer support.

• For Communication: We may use your email address to send you information about products and services, and to send you things.

• For Improving Our Services: We analyse usage data to enhance our website's functionality and user experience.

Sharing Your Information

We do not sell or share your personal information with third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we implement suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and protect your information from unauthorised access..

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. 

Your Rights

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email to ADD TWCFS email

If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you would like us to delete any information we are holding, please contact us at the above address.

If you would like to opt out of receiving marketing communications from us at any time you may use the unsubscribe link in the email or contact us direct.

If you are visiting our premises please note that we use CCTV recordings for security (alarm events) and to comply with Food Standard Agency and European Union regulations, we store images for 90 days and all the above rules apply. Our security and camera monitoring is provided by Verisure.